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photographic specialists since 1960

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Terms And Conditions

 By placing an order you agree to be bound by the Terms and Conditions as laid out below. These do not affect your Statutory rights. Any contract created by placing an order with us will be governed by UK law.

Pricing

All prices on the website are in pounds sterling and include VAT but do not include any carriage charges.

VAT

On NEW equipment the price shown includes VAT at 20%, on USED equipment that is owned by ourselves then VAT is charged on the profit margin only, the price shown includes any VAT content, on USED equipment that is being sold on commission by us VAT is applicable on the retained commission charge only, again the price shown includes VAT.

If you are in a position to claim back the VAT and are unsure on the VAT content on an item you have seen or purchased then please contact a member of staff for further assistance.

Prices and Stock Availability

Prices are subject to Stock Availability: In the unlikely event that an incorrect price is shown on our website Ffordes reserve the right to abstain from fulfilling the order at that price. You will of course be notified by Phone or email at which point you will be informed of the correct price and given the choice to proceed or cancel the order.

Stock Availability: Goods are also for sale in our retail premises as well as online. In the unlikely event that an item becomes unavailable at or just before the time of purchase from the website, an alternative product or a full refund will be offered.

Carriage and Delivery

Delivery charges on our website are approximate and are intended as a guide only, you maybe charged more if your order exceeds weight and insurance limitations set by the couriers.

For UK mainland orders under 2 kg in weight with a value over £50 we would normally use Royal Mail Special Delivery, for items over 2 kg in weight we would use Parcelforce Express.  We can send items over 2 kg in weight by Royal Mail Special Delivery and/or TNT Express at an additional cost and you must specifically request then when placing the order with us.

For UK mainland orders under 2 kg in weight and with a value under £50 we would normally use Royal Mail Recorded Delivery.

For orders outside the UK mainland we would use either Royal Mail International Registered Post, TNT Express, UPS or DHL Express couriers. Orders are charged on an individual basis dependant on location, actual and volumetric weight and insurance value.

We will endeavour to dispatch all orders on the same day before 1.30pm of receiving the order (Monday to Friday), orders received on weekends and bank holidays will normally be dispatched on Monday or the day after the bank holiday.

Carriage and delivery charges are in addition to the prices shown for the equipment and Ffordes will not refund carriage/delivery charges for late delivery or due to disputes on grading of used equipment.

Ffordes will only refund carriage/delivery charges if the item/s received is incorrectly supplied or found to be faulty on receipt.

Warranties

All NEW equipment will come with the standard Manufacturers Warranty and are subject to the manufacturers ‘Terms and Conditions’, this does not affect your statutory rights.

All USED equipment comes with a 6 month warranty unless ‘sold As Seen’ or stated otherwise.
If the equipment is found to be faulty within the six month period the you must arrange to deliver the equipment to us personally or otherwise at your expense with a copy of the original receipt stating the fault, we will then undertake to repair the equipment at our expense, including parts and labour.

Our warranty does not cover misuse, i.e. impact damage, water damage, sand damage or fungal growth.

We reserve the right to either repair, refund or replace for similar goods the equipment returned to us under warranty.

Returning USED Equipment

All USED equipment is checked by us prior to being offered for sale and if found to be faulty is either repaired before being advertised or is ‘Sold As Seen’ without a warranty.

All USED equipment purchased by mail-order will be supplied on a ten day approval period (from date shown on receipt), n order for you to confirm that it is in the condition as advertised, this approval period is not a trial period and we will not accept equipment returned and treated in this manner.

All equipment returned within this period must be accompanied with the proof of purchase and a letter stating why you have returned the equipment.

Ffordes reserves the right to charge for items received back incomplete or which have received damage subsequent to being dispatched by us.

Any equipment received back faulty outside the ten day approval period is automatically treated as a repair under warranty.

Returning NEW Equipment

Ffordes do not accept any liability/responsibility in the choice of the equipment you have ordered, if you require assistance we are more than happy to give advise and recommendations either in our premises or by phone or email.

You have the right to cancel your new purchase within ten days of receiving the equipment, if you wish to cancel any contract we require a written ‘cancellation note’ within this ten day period, stating your name, address, contact telephone number, receipt number, description of goods and reason for cancellation.

In the case of a cancellation you must arrange to return the equipment to us at your expense, include the original sales receipt and a copy of the ‘cancellation note’ with the equipment, upon receiving the returned equipment it will either be checked by ourselves or the manufacturers and refunded providing it is received in NEW condition and unused.

Refunds will be done within 30 days of receipt of the cancellation notice and return of the goods, if the equipment is not received back in new condition as supplied then charges and a restocking fee may be applied.

We will not accept any memory cards back for a refund, these will only be replaced if found to be faulty.

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